Tag Archives: good customer service

Why Don’t We Answer Our Phones?

Posted on July 15, 2016 by Pam Brown

  Yesterday afternoon my phone rang. An older gentleman was looking for computer classes and information about volunteering. He told me he saw my name listed on my agency’s website and because I am the Director of Development I “probably … Continue reading →

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Am I Delightful?

Posted on April 8, 2016 by Pam Brown

I had an experience this week that delighted me. I’ve been waiting for weeks for the Nashville Rose Society’s annual Vendor Night. It would be my first time to participate. Here’s how it works. Members receive order sheets in advance, … Continue reading →

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